At the UNC Asheville Health & Counseling Center, our mission is to prioritize students and serve each individual’s unique needs. Through a collaborative approach, we provide comprehensive services to address every person’s holistic well-being.
- We believe physical, psychological, spiritual, and social well-being are interconnected and related to our student’s ability to learn, serve the community, and maintain health in a collegiate environment.
- We believe in the importance of partnering with students to encourage their pursuit of health and well-being, which leads to academic success.
- We encourage students to adopt a lifelong commitment to wellness and healthy living through education and outreach activities.
- We support alternative approaches to health care and consider their effectiveness when addressing the unique needs of our students.
This policy is applicable to every patient and client receiving services at the Health and Counseling Center (the Center) and is intended to establish the rights and responsibilities of all patients/clients and to clearly express these rights to students who are recipients of services.
I. All patients/clients shall receive a copy of the patient rights and responsibilities upon their first visit to the Center.
II. As an active participant in your care, you have the following responsibilities:
- It is your responsibility to provide full information about your illness or problem to allow proper evaluation and treatment.
- It is your responsibility to show courtesy and respect to health care personnel and other patients/clients.
- It is your responsibility to be informed. Ask you health care provider sufficient questions to ensure appropriate comprehension of your illness or problem. If you find the care or course of treatment unacceptable for any reason, please discuss this with a member of the staff. If you are dissatisfied, we request that you discuss your concerns with the Director of Health and Counseling.
- It is your responsibility to use identified methods of expressing grievances and suggestions, whenever indicated, rather than remaining silent in order to assist the Center in improving quality of its services.
- You are responsible for continued care after you leave the Health and Counseling Center. You may meet with a provider prior to your departure to explore possible avenues for continued treatment. It is your responsibility to be aware of when and where to get further treatment, as well as what you need to do at home to assist in your recovery. If your continuity of care is disrupted, it is your responsibility to seek additional resources by contacting your primary healthcare provider.
- You are responsible for keeping all appointments. If you are unable to keep an appointment, please cancel or reschedule within 24 hours. A missed appointment fee is charged if you do not cancel or reschedule your appointment.
- You are responsible for communicating with your healthcare provider if your condition worsens or does not follow the expected course.
III. All patients/clients are entitled to the following patient rights:
- The right to be treated with respect, dignity, and consideration.
- The right to know who is counseling, caring for, and treating you, as well as the practitioner’s name and professional qualifications.
- The right to accurate information to the extent known, concerning diagnosis, treatment, and prognosis of an illness or health related condition in terms you can understand. When it is not medically advisable to give such information to the student, the information should be available to an appropriate person.
- The right to receive information necessary to give informed consent prior to start of any procedure or treatment from the health care provider. Except in emergencies, this information shall include the purpose and description of the procedure or treatment, medically significant risks and alternate courses of treatment.
- The right to participate in decisions which are made regarding your health care treatment. We respect your right to make decisions based on your personal beliefs and values, as well as on available medical information. This includes the right to refuse treatment to the extent permitted by law and to be informed of the medical consequences and actions.
- The right to expect that all communication and record pertaining to your care will be treated as confidential and require your written request for release except as required by law.
- The right to information about continuing health care requirements such as return visits and required medications.
- The right to application of all your patient rights by the person who may have legal responsibility to make decisions regarding medical care on your behalf.
- The right to register a complaint regarding the quality of care provided, the quality of service delivered, or other valid concerns.
- The right to information regarding the fees for service, particularly notification as to what services may involve additional charges. You have the right to examine and receive full explanation of your bill.
Frequently Asked Questions
Any student enrolled in the current semester is eligible to receive services. The Health & Counseling Center cannot provide services to family members of students or UNC Asheville staff.
No. All currently enrolled students have access to Health & Counseling Center services regardless of health insurance coverage. UNC Asheville Health & Counseling does NOT bill third-party insurance companies.
No. We do not bill third-party insurance companies. However, we are happy to provide you with a detailed receipt or superbill to submit for reimbursement from your own private insurance company.
Regardless of which insurance you have, any Health & Counseling Center office visits are covered under the student health fee. Additional services are offered at a reduced cost. Examples of reduced-cost services include laboratory testing, allergy injections, medical procedures, pharmacy items, medical supplies, and emergency contraception and birth control.
Fees are due at the time of service.
Yes, it is important to call the Health & Counseling Center to schedule your appointment in advance. Walk-in appointments are not available.
Health Services has a limited pharmacy that can dispense medications for short-term needs. If you have monthly prescriptions to be filled, conveniently located pharmacies are nearby. Many pharmacies are within walking distance or may be accessed on the UNC Asheville shuttle route.
- CVS Pharmacy: 612 Merrimon Avenue 828.253.4350
- The Medicine Shoppe: 760 Merrimon Avenue 828.255.8757
- Walgreens Pharmacy: 841 Merrimon Avenue 828.225.5113
- Ingles Pharmacy: 915 Merrimon Avenue 828.255.8949
Health & Counseling Center services are completely confidential. Our integrated treatment team is inclusive and information may be shared with the Health & Counseling staff to maintain continuity of care.
Any release of information that is signed by the student regarding academic and financial information (e.g. FERPA release) DOES NOT apply to health and counseling information.
Students come in with a variety of concerns including, but not limited to: family and interpersonal relationship difficulties, stress management, anxiety, depression, anger, personal growth, and/or a desire to build self-esteem.
Counseling services include individual counseling, group support, emergency services, and case management services. The Career Center and the Academic Success Center can assist you with career and academic counseling concerns.
We recommend meeting with a Health & Counseling Center staff member before scheduling an appointment with a psychiatrist to ensure you receive the most appropriate services. Our psychiatrists are available on Mondays and Thursdays.
Due to the high demand for psychiatry services, you will be billed a no-show fee if you miss your appointment or do not cancel 24 hours in advance.
Friends are often the first to notice something might not be quite right. You can call the Health & Counseling Center and seek assistance about what you may be able to do about it.
If your concerns are noticed after office hours, please call our FREE after-hours resource, Bulldog Health Link at 984.364.4685.
Meet Our Staff
Administrative Staff
![](https://new.unca.edu/wp-content/uploads/2024/06/Jay-Cutspec-Faculty-Staff-Photo-Day-Spring-2019-8598-e1572366442846-500x500-1.jpg)
Assistant Vice Chancellor for Health & Counseling
![](https://new.unca.edu/wp-content/uploads/2024/06/Katie-Green-e1662138796380-500x500-1.jpg)
Clinical Director for Counseling Services
![](https://new.unca.edu/wp-content/uploads/2024/06/Caye-king-e1715023027455-500x500-1.jpg)
Health Services Administrative Assistant
Office Manager
Office Assistant
Medical Services Team
Medical Director for Health Services
![](https://new.unca.edu/wp-content/uploads/2024/06/Mindy-Tavel-Mindy-Tavel-scaled-e1715793683398-500x500-1.jpg)
Nursing Supervisor
118 W.T. Weaver Building
![](https://new.unca.edu/wp-content/uploads/2024/06/Julie-Bass-Ransom-scaled-e1703191148871-500x500-1.jpg)
PA-C, MMSc
![](https://new.unca.edu/wp-content/uploads/2024/06/Val-Semer-e1716222609367-500x500-1.jpg)
Registered Nurse
Mental Health & Counseling Services Team
Psychiatric PA
![](https://new.unca.edu/wp-content/uploads/2024/06/Maryanne-Lineberger-e1662143214671-500x500-1.jpg)
![](https://new.unca.edu/wp-content/uploads/2024/06/Matthew-Morency-Olivia-Grunert-scaled-e1707492125892-500x500-1.jpg)
![](https://new.unca.edu/wp-content/uploads/2024/06/Headshot-Olivia-Grunert-e1711135254380-500x500-1.jpg)
Counselor