Housing Policies and Forms

A group of people sitting in a woods apartment common area playing a video game

We are committed to creating and maintaining a living environment that fosters and facilitates personal growth and community involvement within the residence halls. The Housing and Residence Life Guide outlines many of the policies and procedures you will need to know as a resident. The Student Code of Responsibility provides the policies and procedures governing student behavior at UNC Asheville.

Below are the academic and year-round housing contracts for 2023-2024 and 2024-2025. Please read the contracts carefully and familiarize yourself with the terms and conditions.  

Students are “locked out” when they have exhausted all possibilities for locating their room key, including waiting for roommates to return home if the key was left in the room. If a student is locked out after 5 pm they should call the RA On Call for assistance. A Resident Assistant will meet the student at their room to unlock the door to the room. Students must have their UNC Asheville RockyCard or other appropriate picture identification which can be checked to verify that they are the resident of the room in which they are trying to gain access.

  • During normal business hours of 8 am – 5 pm, Monday through Friday, students should come to the Office of Housing & Residence Life located in Governors Hall, to be given a loaner key.
  • After hours and on weekends, they can contact the RA On Call for their residence hall.
  • If the student cannot locate their key, they must submit a lock change request through the Housing portal. The student will be billed $75 for the lock change.
  • The first lockout of each semester is free of charge. The second lockout costs $5.00, the third is $10.00, and the charge will increase by $5.00 for each additional lockout.

Things to keep in mind: 

  • Loaner keys are to be returned within 24 hours. If you have left it at home, we will work with you to establish a reasonable deadline date for the return of a loaner key.
  • If the loaner key is not returned by the deadline or becomes lost, a lock change will be scheduled at your expense ($75).
  • If a student reaches a sixth lock-out, they will be asked to schedule a non-disciplinary meeting with their Area Director or Graduate Community Director to discuss their lockouts.

If you have lost your keys, there is a Lost & Found in the Highsmith Student Union. Please call 828-251-6600 and ask if your keys have been turned in before requesting a lock change.

  • Residential students obtain access to the residence halls through their RockyCard, which works with our card access system.
  • Residents have 24-hour access to the primary (front) door of your residence hall.
  • All residents have access from 7 am until 11 pm to the secondary doors of all residence halls (this includes the back door at Mills Hall, the back door at Governors Hall on the soccer field side, the West Ridge parking garage door, and the Founders Hall first floor door).
  • All residents have access to all other residence halls’ primary (front) doors from 7 a.m. until 11 p.m.
  • NO residents will have access to Village accessible suite doors. This door enters directly into the suite and cannot be accessed at any time.

If you are attempting to enter the residence halls during the allowed times and cannot gain access, please come to Housing and Residence Life, during normal business hours of 8 am – 5 pm, Monday-Friday. After hours, please contact the RA on call, for a temporary access card, which must be returned the following business day by noon. Failure to return the card will result in a $25 charge being placed on your student account. The temporary access card can only be used for access to your residence hall.

“Main doors” refers to the following six doors: West Ridge front entrance on 2nd floor, South Ridge front entrance on 2nd floor, Mills Hall front entrance on 2nd floor, Founders Hall front entrance on 2nd floor, Governors Hall 1st floor entrance on the west side of the building, Governors Hall 2nd floor entrance from University Heights on the east side of the building. “Secondary doors” refers to the following five doors: Founders Hall front entrance on 1st floor, Mills Hall back entrance from volleyball court area, Governors Hall 2nd floor entrance at each end of the breezeway, West Ridge 2nd floor entrance near parking deck.

Incident Report

Any member of the UNC Asheville community can fill out an incident report, whether you believe a policy or law has been broken or an incident has happened which should be documented. Filling out an incident report does not necessarily mean that someone will get into trouble, it simply goes to the appropriate personnel for further investigation. To begin the process, fill out an Incident Report using the link below. Once completed, you’ll be able to route the report to appropriate personnel as well as keep a copy for yourself.

Services & Amenities

To request maintenance, housekeeping, or room setup services, please email resmaint@unca.edu and routine requests should be resolved within 24 hours Monday through Friday. Requests received after hours will be responded to on the next business day.

some students hanging out in a woods apartment shared living room and kitchen

Laundry services are provided through a partnership with Caldwell & Gregory. Laundry facilities are located on the first floor of each residence hall, except Ponder Hall which has laundry rooms on the 2nd & 4th floors. Each laundry room has instruction signs on the proper use of the equipment and how to notify Caldwell & Gregory if a machine malfunctions. For all residential students, the cost of laundry is included in your room fees. There are no additional charges for washing or drying.

Wash Alerts

Want to know the status of washers and dryers in your residence hall? Check out which machines are available through the Speed Queen mobile app. You will be able to see the availability of machines in your laundry room in real time and receive a text or email when a machine becomes available and when washing and drying are complete. Sign on by using the QR code posted in each laundry room to monitor via your phone. Or, you can connect from your computer by clicking on the laundry room location from the list below. (Wash alerts are not yet available in the Governor’s Village laundry rooms.)

Kitchen facilities are located in each residence hall for students who wish to prepare meals, bake cookies, or try out new recipes. Community kitchens include an oven, cook top, sink, counters and cabinet space. Pots, pans, and other food preparation supplies can be checked out through the Resident Assistants in each area.

The Student Mail Center is located in Highsmith Student Union between the bookstore and the food court. All residential student mail and packages will be received and picked up at this location.

Student Mail Center Spring 2024 Hours: 

Monday-Friday: 10:00 a.m. – 7:00 p.m.
Saturday: 12:00 – 5:00 p.m.
Sunday: closed

New residential students must visit the Student Mail Center to request a mailbox and key. Your mailbox will remain the same while you are a residential student, regardless of if you change residence halls or rooms.

Note: Students who would like to ship packages prior to arrival can send them to 2500 University Heights and they will be held until the resident arrives and requests a mailbox.

Individual mailing addresses follow this pattern:
Student Name
UNCA Box # xxxx
2500 University Heights
Asheville, NC 28804

If have questions about mail services, please feel free to call the Student Mail Center at 828.258.7679, or email studentmailservices@unca.edu.

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